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A Complaint Is a Gift
Language: en
Pages: 560
Authors: Janelle Barlow
Categories: Business & Economics
Type: BOOK - Published: 2009-02-20 - Publisher: ReadHowYouWant.com

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A Complaint Is a Gift, 2nd Edition
Language: en
Pages: 250
Authors: Janelle Barlow
Categories: Creative ability in business
Type: BOOK - Published: 2008 - Publisher:

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The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but a
A Complaint Is a Gift Workbook
Language: en
Pages: 257
Authors: Janelle Barlow
Categories: Business & Economics
Type: BOOK - Published: 2022-11-08 - Publisher: Berrett-Koehler Publishers

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Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organiza
A Complaint Is a Gift
Language: en
Pages: 250
Authors: Janelle Barlow
Categories: Business & Economics
Type: BOOK - Published: 2008-08-18 - Publisher: Berrett-Koehler Publishers

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The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but a
Services Marketing
Language: en
Pages: 800
Authors: Jochen Wirtz
Categories: Business & Economics
Type: BOOK - Published: 2016-03-29 - Publisher: World Scientific Publishing Company

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Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher L
Winning in Service Markets
Language: en
Pages: 704
Authors: Jochen Wirtz
Categories: Business & Economics
Type: BOOK - Published: 2016-12-09 - Publisher: World Scientific

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Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services m
Service Management
Language: en
Pages: 316
Authors: Jay Kandampully
Categories: Business & Economics
Type: BOOK - Published: 2011-12-09 - Publisher: Springer Science & Business Media

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“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, D
85 Inspiring Ways to Market Your Small Business, 2nd Edition
Language: en
Pages: 256
Authors: Jackie Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2009-10-15 - Publisher: Hachette UK

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The book sets out to be your own, pocket, marketing consultant - without the expense. Not only does it offer some great ideas but it explains how each idea will
MAY IT PLEASE THE COURT 2nd Edition
Language: en
Pages:
Authors:
Categories:
Type: BOOK - Published: - Publisher: RICHARD BALDWIN COOK

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Ohio Probate 2nd Edition
Language: en
Pages: 792
Authors: Rosemary Durkin
Categories: Law
Type: BOOK - Published: 2021-09-10 - Publisher: LexisNexis

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This publication provides practical guidance regarding the various procedures involved in the Ohio probate process. The text includes analysis, tools such as fo